Support

Most questions are answered on the home page FAQ. If you’re stuck, here’s how to get help.

Email: twicekeptapps@gmail.com

A person reads it. Please say what phone you have, what kind of drive you’re backing up to (NAS, WebDAV, or USB), and what you were doing when the problem happened. Screenshots of any error message help.

Common problems

The app can’t see my drive. Check the phone and the drive are on the same network, and that the drive’s sharing (SMB or WebDAV) is turned on. For automatic backups, also check that Android isn’t blocking the app from running in the background (battery settings).
A backup stopped partway. Run it again. Photos Copy resumes where it left off and skips anything already copied.
My photos aren’t backing up automatically. Check the automatic backup settings in the app, and whether backups are set to Wi-Fi only while you’re away from Wi-Fi.

Refunds are handled through Google Play, under Google Play’s refund policy.

Photos Copy never deletes photos from your phone. If something looks wrong with a backup, stop and email before deleting anything by hand — most problems are fixable.